Support at Home

Smarter Communications for Aged Care

Australia’s aged care system is evolving and with the Support at Home program commencing on 1 November 2025, providers must adapt their communication, documentation, and engagement strategies with clients. Airdocs helps support this transition by enabling secure, scalable, and compliant communication that reduces admin and enhances client care.

Whether you’re managing existing services or preparing for the full transition from the Commonwealth Home Support Programme (CHSP), our platform ensures your communication infrastructure is ready from day one, just like we’ve done with our solutions for aged care providers.

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Support from day one

With the Support at Home model bringing together care types under a unified framework, the need for efficient and secure communication is greater than ever. Airdocs empowers care providers to automate the creation and delivery of essential documents – from onboarding to ongoing care, with accuracy, speed and full compliance.

Using Airdocs, providers can stay focused on delivering high-quality care while maintaining full visibility across every client interaction and record.

How Airdocs supports in-home care delivery

Streamlined intake & onboarding Digitise and automate the generation of assessment forms, consents and agreements to onboard clients quickly and consistently.

Secure plan management Keep care plans current and accessible, ensuring clients, carers and coordinators always receive the latest updates, securely and compliantly.

Real-time service updates Automatically notify stakeholders of appointment changes, care delivery status or service outcomes via their preferred communication channel.

Billing & compliance made easy Generate statements, invoices and compliance reports aligned with Support at Home documentation standards, with audit-ready trails.

Caregiver enablement Distribute documents directly to portals or devices, providing caregivers with real-time access to care plans, visit notes and updated documentation – delivered as compliant and secure communications.

Why Airdocs

Secure by design: Encryption, audit logs and controlled access come standard
Automated document workflows: Reduce errors and manual handling
Built for integration: Seamlessly connects with aged care and funding systems
Real-time communication: Keep clients and families informed with no extra overhead

Deliver better Support at Home

As the new Support at Home program rolls out from Nov 2025. The way care is delivered and documented will change. Airdocs is here to ensure your communication systems evolve with it, offering an adaptable, compliant and future-ready solution.

Let’s catch-up

Want to see how Airdocs can support your in-home care operations? Contact us, or check out one of our webinars for a tailored walkthrough.

Get started with a demo from an Airdocs representative

Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.

Tick all boxes: compliance, tracking, archives
Safely customise documents on the fly
Digitally sign all correspondence
Make customers feel special
Accessibility for the visually impaired

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