Overview
Clever SMS is a solution that revolutionises two-way interactions between your business’s frontline team and customers in a meaningful and efficient manner. Using Clever SMS, you can automatically send, receive, and store customer responses in one place. This comprehensive approach to customer service enhances the overall customer experience and service is simplified.
Practical Examples
Automate the process of getting appointment confirmations from customers. A personalised SMS message makes it easier for you to communicate with your customers and gather appointment details, which will prevent confusion and missed appointments. This not only saves time and resources but also enhances customer satisfaction through reliable and efficient communication.
The ability to confirm customers’ email addresses with Clever SMS is another great use case. Through Clever SMS, the process of confirming customers’ email addresses is automated ensuring your email lists are accurate and up-to-date. In this way, email delivery rates are increased and bounces or undeliverable emails are reduced.
Trends
Most businesses fail to live up to expectations because Customer Communication Management (CCM) can be laborious, time consuming and costly to get right.
Book a demo• Activity dashboard
• Activity tracking
• Alerts / notifications
• Appointment scheduling
• Automated responses
• Batch communications
• Conversation tracking
• Message personalisation
• Real-time correspondence
• Reminders
• Manage and store customer responses in a centralised system
• User-friendly and intuitive platform that requires minimal technical expertise
• Reduce internal manual processes so your frontline team can focus on what matters
• Overall improved customer experience
• Improved efficiency: automates the process of sending & receiving customer messages, saving time and effort for your frontline team. It eliminates the need for manual communication and streamlines the customer service process.
• This instant communication capability enables faster problem resolution, reduces response times, and enhances overall customer satisfaction.
What Our Customers Say
Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.
“With Airdocs, it’s not just a one-way street where we provide requirements and they do the work for us. They give us helpful recommendations, insights and clarity to think about what’s next for our business and how we can continue to improve our offering.”
“When you engage with Airdocs it’s a conversation about you. What you’re trying to do and how they can best serve you. It’s about ‘How can we help?’ and ‘Let’s find a way.’ It’s energetic and always solution focused.”
“They were integral to the creation of our new statement, to us being able to show clients that their money matters and can make a difference in the world.”
“We’ve saved tens of thousands of dollars in administrative costs alone, not to mention that Airdocs makes our brand look better.”
“Airdocs’ Clever Correspondence platform does not feel like a bunch of cobbled together products like other, more traditional vendors in the CCM space. It had been designed with organisations like ours in mind: to make it simple for us to create and deliver mass communications, customised to each person, and sent according to preference (e.g., digitally or in print).”
“How we produce our annual member statements has changed completely for the better. Airdocs has opened our eyes to the different things we could do with our data and solved some of our data issues.”
“With Airdocs, we’ve a very supportive provider. They have capable people with extensive experience, as well as great ideas and cool tech. Our implementation was best-in-class.”
“The new DocuSign and Airdocs system means we can create and complete agreements in-person now, rather than printing all the documents out and taking them home.”
Get started with a demo from an Airdocs representative
Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.
- Tick all boxes: compliance, tracking, archives
- Safely customise documents on the fly
- Digitally sign all correspondence
- Make customers feel special
- Accessibility for the visually impaired
