Case Study

More time for client care

Integracare Inc. is committed to providing the highest quality at-home senior care which fosters client’s independence and joyful living wherever they call home. Integracare is a home health care provider that has been providing private home nursing and related home health care in Toronto for over 30 years.

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We’ve saved tens of thousands of dollars in administrative costs alone, not to mention that Airdocs makes our brand look better.

Lee Grunberg President & CEO Integracare Inc.

Our challenge

As an innovative healthcare company, Integracare is always on the lookout for technology that helps us be more efficient. Any time we can save in the back office is time we can spend on caring for our clients.

When we met Airdocs at a partner conference held by AlayaCare, the provider of our staff scheduling and care management software, we were curious to see how they could help us provide better outcomes for our clients.

Why Airdocs

From the first demo we saw how they could improve the billing experience for our clients. Immediately, we understood they would receive much more professional looking, cleaner, and crisper invoices and statements from us than they had before, and the time savings would be massive.

A great result

With Airdocs we’ve saved ourselves countless hours of administrative work each week. Since Airdocs is integrated with AlayaCare, at the press of a button, all of our invoices are generated and sent out exactly the way our clients want – via email or post – in a precise, reliable, and effective way. Plus, we can personalise each invoice by attaching specific content such as a customised cover page, information about credits, price adjustments, product updates and newsletters.

Not only have we professionalised our correspondence with clients, we’ve improved client care in ways we didn’t envisage. For example, if a client has more than one contact or family member looking after them, Airdocs can send everyone an invoice customised with information that they need to know.

Exceptional service

Their cloud-based platform is so user-friendly and the level of customer service we receive is beyond expectation. Airdocs doesn’t see us as a client. They see us as a partner, and they understand the significant role they play in helping us provide the highest quality care for our clients.

I couldn’t imagine running a billing cycle without them.

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