Customer Stories

With Airdocs, it’s not just a one-way street where we provide requirements and they do the work for us. They give us helpful recommendations, insights and clarity to think about what’s next for our business and how we can continue to improve our offering.

“When you engage with Airdocs it’s a conversation about you. What you’re trying to do and how they can best serve you. It’s about ‘How can we help?’ and ‘Let’s find a way.’ It’s energetic and always solution focused.”

“They were integral to the creation of our new statement, to us being able to show clients that their money matters and can make a difference in the world.”

We’ve saved tens of thousands of dollars in administrative costs alone, not to mention that Airdocs makes our brand look better.

A leading health insurer in Australia is sending close to a million policyholders notifications of their new premiums each year. Moving to Airdocs, hosted on Microsoft Azure, empowered the health insurer to create a highly personalised customer experience in a streamlined and cost-effective way.

“Airdocs’ Clever Correspondence platform does not feel like a bunch of cobbled together products like other, more traditional vendors in the CCM space. It had been designed with organisations like ours in mind: to make it simple for us to create and deliver mass communications, customised to each person, and sent according to preference (e.g., digitally or in print).”

“How we produce our annual member statements has changed completely for the better. Airdocs has opened our eyes to the different things we could do with our data and solved some of our data issues.”

“With Airdocs, we’ve a very supportive provider. They have capable people with extensive experience, as well as great ideas and cool tech. Our implementation was best-in-class.”

“The new DocuSign and Airdocs system means we can create and complete agreements in-person now, rather than printing all the documents out and taking them home.”