Blog - Tips

Welcome to Mr Airdocs Blog

Monique Steyn
May 4, 2021
Cd29c0 0f327a80641d42438f8f2d7b359b8c2f~mv2

I’m thrilled to introduce the launch of Airdocs’ blog page providing the opportunity to share business challenges turned into successes within the Customer Correspondence Management (CCM) field. Too many businesses lose valuable time and revenue as a result of manual, or otherwise inadequate or overly complex CCM processes.

Mr Airdocs’ Blog will share viewpoints, insights, experiences and lessons learned equipping your business with expertise and knowledge addressing your client correspondence challenges.

Keep an eye out for one of our upcoming topics, “Delivering on the age-old promise of CCM”, to gain insights on how modern CCM solutions solve these typical business problems and put your customers first.

I look forward to engaging with you and hearing about your school of thought and experience.

To C-suite leaders, management or marketing individuals

You are often responsible for the successful implementation and delivery of client correspondence. Here you’ll get to discover how to harvest from shared experiences with the focus on the benefits of a fully cloud-based solution in the modern era. We showcase how businesses with multiple departments benefit by taking the keys to steer client correspondence themselves, relieving IT departments from that unnecessary workload.

We track down ways to create, deliver, store and retrieve customer correspondence which solves your business & operational challenges. Together, we delve into the technical and creative purposes of client communications, sharing how you could effectively communicate with clients. I will show insights on exceptional business-user and client experience, ensuring correspondence that’s simple for your business-user to compose and easy for your client to understand.

Blogging topics:

  • Business efficiency
  • Operational efficiency
  • Technical efficiency
  • Creative customer correspondence design

Cd29c0 7420c9c3dbc34f9b873024a47b937969~mv2

Frik Botha

Business Director

Frik is responsible for overseeing Airdocs’ day-to-day business, financial and budgetary activities. He looks after the growth of business goals and strategic product development. He also enjoys establishing healthy business relationships with partners and clients.

Cd29c0 1dd9b0174f9d48cbb69d4312d4efe898~mv2

James McLeman

Chief Technology Officer

James is responsible for Airdocs’ architecture, platform development and solution design. His speciality is high volume, data driven document management for 30 years now. He is passionate about merging the worlds of high-volume client correspondence and the new cloud-based Software as a Service (SaaS) technologies to make real personalised communication available to the organisations large and small.

Cd29c0 0f90b682c89d48788bcd24e6686960d1~mv2

Mike Jones

Partner Development Manager

Mike initiates partnering opportunities and take great care of current business partners. He likes discovering and meeting with potential clients who can benefit from Airdocs’ SaaS. Mike has worked in the field of document generation and customer correspondence for 25 years.

Cd29c0 238576aa1d644626ae7489f3d03d140e~mv2

John Anderson

Team Lead: Services & Support

With a wealth of industry specific knowledge, including health care funding models, John and his team support all customer service and support activities including data mapping, implementation, project management, best practice document design and post implementation support.

Cd29c0 02886b8031f144b89f66b2ca46429411~mv2

Monique Steyn

Multimedia Specialist Project Coordinator

I am responsible for the aesthetic and functional design of Airdocs’ customer correspondence. I equally enjoy creating and publishing Airdocs marketing assets, explaining why we exist and what we do in the simplest terms.


Mr Airdocs Blog has more to share

Here’s a peek at the next two blog topics:

  • Click here to read what John Anderson has to share on the need for better Health Care Agreements.
    In a competitive market where Aged / Disability Care compliance and service delivery continues to challenge quality of service and profitability, all aspects of administration and specifically agreements need to be reviewed with more efficient procedures implemented. We look at some of the challenges and solutions.
  • What to expect in Mr Airdocs Blog June 2021 release?
    Decentralised staff, diverse organisations and the challenges of consistency. Over the past 18 months, organisations and staff have become more de-centralised than ever before. This in turn has led to challenges and cost increases in consistent and accurate communications across organisations. We explore some of the challenges and opportunities to address the challenges.
  • What to expect in Mr Airdocs Blog July 2021 release?
    Delivering on the age-old promise of CCM.

It’s all about making your clients feel special and choosing to deliver personalised, marketing and contractual communication to your client base. Accomplish this in a way that compliments your business’ productivity and saves cost.

Bookmark and share our Mr Airdocs Blog page for monthly engagements. We look forward to connecting with you, so buckle down your thoughts in the comments box below or let us know if there’s any blog topics you would like to read about at

Monique Steyn
Project Manager
Monique Steyn
Project Manager
Working closely with our development team, I oversee our clients' customer communication strategy & implement solutions and personalised communications that meet their needs. I am responsible for the aesthetic and functional design of customer correspondence, while also creating and publishing marketing assets that succinctly convey our purpose and services to our audience.

Related Posts

Client communications & keeping pace with legislation Image

Client communications & keeping pace with legislation

Change in legislation is inevitable and has recently been fueled by many Royal Commissions, pandemic and economic factors. Financial Services and Heal…

John Anderson
John Anderson 26 November 2021
Digestible document design Image

Digestible document design

We live in a technology driven and well-connected world where we are inundated with communication from multiple devices and applications 24/7. It’s …

Monique Steyn
Monique Steyn 03 August 2021
Just because you have 20th century data doesn’t mean you shouldn’t have 21st century communications Image

Just because you have 20th century data doesn’t mean you shouldn’t have 21st century communications

As an organisation we are compelled, for good business practice, compliance or ethical reasons, to……

John Anderson
John Anderson 09 May 2022
~5min read
Contact Us
Small Favicon

Get started with a demo from an Airdocs representative

Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.

  • Tick all boxes: compliance, tracking, archives
  • Safely customise documents on the fly
  • Digitally sign all correspondence
  • Make customers feel special
  • Accessibility for the visually impaired
Book a Trial
Big Favicon