ACCPA National Conference 2023
Use a single platform to manage all customer communicationsAirdocs is proudly attending ACCPA National Conference held at the Adelaide Convention Centre on 25-27 October 2023. Airdocs specialises in helping aged and community care providers engage with their clients better.
Visit Airdocs at booth 97 at the conference to see how your communications can create a better client experience.
About Airdocs
Airdocs is committed to helping your business send highly personalised & targeted multi-channel client correspondence. We make it simple to automate & manage the delivery of operational, marketing & contractual documents to your entire client base. You can send targeted communications digitally or by post, whichever your clients prefer.
Choose a simpler, better, faster, more manageable & cost-effective client correspondence solution that puts your business and clients first.
Use our Clever Correspondence solution and maximise your client-focused capacity
At Airdocs, we emphasise the importance of you remaining the owner of your environment. Our main focus is to empower your business to deliver personalised correspondence from any core system. This is made possible through our fully cloud-based SaaS solution, negating the need for any additional physical infrastructure.
Our solution extends beyond just a correspondence system. It is a integrated platform designed to streamline your business operations while maximising productivity. From managing your client communications to monitoring your business processes, our platform is your one-stop solution.
We understand the diverse needs of our clients. Which is why we provide a multi-tenant turnkey solution, which can be seamlessly integrated as a SaaS or extended to a more flexible PaaS through ISVs. This allows for a highly customised solution, tailored specifically for your business.
Our solutions enable you to deliver a “best in class” client experience, highlighting our commitment to put your needs above everything else. With a focus on simplification, we strive to streamline paper and document processes, subsequently reducing friction and overhead costs.
All your correspondence is tracked and managed flawlessly, automating compliance tasks in a regulatory-driven environment. An added advantage is the achievement of brand consistency across all correspondence, reinforcing your brand identity for your clients. Through our strategic solutions, you can count on us to foster your business growth and success.
Here is a list of examples of correspondence and notifications being generated and distributed on behalf of our care clients:
- Welcome packs
- Invoices
- Home Care Package (HCP) statements
- Home Care Package (HCP) exit statements
- Residential statements (RAD & RAC)
- Dynamically add attachments and cover letters
- Contracts & Agreements (e.g. NDIS client services)
- Schedules
- Bidirectional SMS
- Assessments (e.g. OT functional)
- Targeted marketing: newsletters & updates
- Crisis communications
Manage all your communications using one centralised platform
Manage everything from email, SMS, chat, and social media messages, all in one place. Track conversations, respond to messages, and collaborate with your team to ensure that your customers receive the best possible service.
Correspondence
Agreements
Letters
Delivery
SMS
Cloud
Clever Correspondence
Making clients feel special is easier than you think. Personalised, targeted communications and a choice in how they’re received, digitally or by post. Most businesses fail to live up to expectations because Customer Communication Management (CCM) can be laborious, time consuming and costly to get right.
Agreements
Experience what it means to automate and control the entire process of generating, customising, delivering and maintaining every legal agreement you have with your customers.
Letters
Experience what it means to simply create a letter and distribute it via your channel of choice from your own workstation, with full brand consistency. With Clever Letters at your fingertips, you can send priority communication on the fly when you need it most.
Delivery
With Clever Delivery you can design rule-based alternate delivery channels when the client’s preferred delivery channel fails, for example an incorrect email address or full mailbox.
SMS
Clever SMS is a solution that revolutionises two-way interactions between your business’s frontline team and customers in a meaningful and efficient manner.
Cloud
Enjoy the luxury of affordability, flexibility, easy upgrades, and standardisation. Perfect for businesses of all sizes, Airdocs keeps your branding consistent while providing effortless access to managing customer communications all in a one-stop cloud platform.
What Our Customers Say
Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.
“With Airdocs, it’s not just a one-way street where we provide requirements and they do the work for us. They give us helpful recommendations, insights and clarity to think about what’s next for our business and how we can continue to improve our offering.”
“When you engage with Airdocs it’s a conversation about you. What you’re trying to do and how they can best serve you. It’s about ‘How can we help?’ and ‘Let’s find a way.’ It’s energetic and always solution focused.”
“They were integral to the creation of our new statement, to us being able to show clients that their money matters and can make a difference in the world.”
“We’ve saved tens of thousands of dollars in administrative costs alone, not to mention that Airdocs makes our brand look better.”
“Airdocs’ Clever Correspondence platform does not feel like a bunch of cobbled together products like other, more traditional vendors in the CCM space. It had been designed with organisations like ours in mind: to make it simple for us to create and deliver mass communications, customised to each person, and sent according to preference (e.g., digitally or in print).”
“How we produce our annual member statements has changed completely for the better. Airdocs has opened our eyes to the different things we could do with our data and solved some of our data issues.”
“With Airdocs, we’ve a very supportive provider. They have capable people with extensive experience, as well as great ideas and cool tech. Our implementation was best-in-class.”
“The new DocuSign and Airdocs system means we can create and complete agreements in-person now, rather than printing all the documents out and taking them home.”
Get started with a demo from an Airdocs representative
Experience how easy it is to automate and manage the delivery of operational, marketing and contractual documents to your entire client base.
- Tick all boxes: compliance, tracking, archives
- Safely customise documents on the fly
- Digitally sign all correspondence
- Make customers feel special
- Accessibility for the visually impaired
