February 18, 2025
Airdocs featured in Aged Health ‘How aged care legislation impacts client communication’
Airdocs is proud to be featured in Aged Health, a leading publication in the aged care sector. Our Head of Services & Support, John Anderson, explores the impact of evolving aged care legislation on client communication and offers strategies for providers to stay compliant while enhancing trust with residents and families.
Navigating legislative changes
Australia’s aged care sector is undergoing significant reforms, with new regulations focused on improving transparency, accountability, and consumer rights. In the article, John highlights key legislative updates, including:
- The Aged Care Quality Standards – Strengthening consumer dignity, choice and a client-centric approach.
- New transparency measures – Mandating clear, accessible communication around services, fees, and resident rights.
- Stronger compliance requirements – Providers must now adopt more structured reporting and complaint-handling processes.
- The Aged Care Act reform – Embedding communication as a core principle in service delivery.
Adapting communication strategies
To help aged care providers navigate these changes, John outlines essential strategies, such as:
- Investing in staff training to ensure effective and empathetic client communication.
- Utilising technology like digital portals and multi-channel messaging for seamless engagement.
- Simplifying messaging to ensure residents and families can make informed decisions with clear, jargon-free explanations.
“Legislative changes place greater emphasis on clear, compassionate, and transparent communication. Providers must offer detailed, jargon-free explanations of services, fees and care plans to build trust and reduce disputes.” – John Anderson
Read the full article
📖 Explore the full article on Aged Health:
👉 How Shifting Aged Care Legislation Impacts Client Communication
Airdocs remains committed to supporting aged care providers with innovative client communication solutions that ensure compliance and foster strong relationships with residents and their families.
