Airdocs’ Clever Correspondence platform empowering all industries

Whatever your industry, Airdocs Customer Communication Management Solution is here to support you in revolutionising your customer communication and customer experience. Increase your customer satisfaction and loyalty while driving operational efficiency and cost savings.

Features

Airdocs, a scalable cloud-based communication solution, caters to specific or enterprise-wide business needs. Key features include personalised customer engagement, analytics, third-party integration, and compliance adherence. Its pay-as-you-go model optimises expenditure and expedites digital transformation.

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Single line business process or enterprise-wide solution: You can use Airdocs for a specific business process or for your entire organisation, depending on your needs and goals.

Scale up from entry level- pay as you go: You can start with a low-cost, low-risk option and scale up as your business grows and your customer communication needs increase. You only pay for what you use, which helps you optimise your budget and ROI.

Opex vs capex: You can avoid the upfront capital expenditure of buying and maintaining hardware and software licenses, and instead pay a monthly or annual fee for using Airdocs as a service. This helps you reduce your total cost of ownership and improve your cash flow.

Meet marketing CX initiatives: You can align your customer communication strategy with your marketing and customer experience initiatives, and deliver highly personalised, consistent, relevant, and engaging messages to your customers across multiple channels. This helps you build trust, loyalty, and retention with your customers.

Meet Compliance: You can comply with the complex and dynamic rules governing your industry, such as data privacy, security, and accuracy. Airdocs helps you maintain accurate, consistent communication across multiple channels and keep customer data secure.

Unified design, content authoring, interactive editing, and orchestration: You can create and manage all aspects of your customer communication in one platform, from design and content to editing and orchestration. Airdocs helps you streamline and simplify your customer communication process and ensure quality and consistency.

Engagement analytics for consolidated visibility into delivery, tracking, and response information: You can measure and monitor the performance of your customer communication campaigns, such as delivery rates, open rates, click-through rates, response rates, and feedback. Airdocs helps you gain insights into your customer behaviour and preferences, and optimise your communication strategy accordingly.

On-cloud setup for greater organisational flexibility and scalability: You can access Airdocs from anywhere, anytime, on any device. Airdocs is a cloud-based solution that scales according to your usage and demand. Airdocs helps you adapt to changing customer needs and market conditions and grow your business without limitations.

Integration with third-party platforms: You can integrate Airdocs with your existing core admin platforms and CRM systems. Airdocs helps you leverage the data and functionality of these platforms to enhance your customer communication capabilities. Refer to the integrations page for integration options.

Improve Customer Experience via Personalisation: You can improve your customer experience by personalising your customer communication based on their profile, preferences, behaviour, and feedback. Airdocs helps you create and deliver personalised, on-demand customer communications that enhance customer satisfaction and loyalty.

Expedites Digital Transformation: You can accelerate your digital transformation journey by adopting a cloud-based Customer Communication Management (CCM) solution that enables you to communicate with your customers digitally. Airdocs helps you modernise your customer communication infrastructure and processes, and stay ahead of the competition.

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